Refund policy

Due to the personal and hygienic nature of our products, opened, used, washed or unsealed pillows are not eligible for return or refund where permitted by applicable law.

Returns may only be accepted for products that are unused, unopened and in their original condition and packaging.

Customers are responsible for return shipping costs unless the item received is defective, damaged or incorrect.

To request a return, contact us luvorasleep@proton.me before sending any item back. Returns sent without prior approval may not be accepted.

Refunds, where approved, will be issued to the original payment method after the returned item has been inspected.

We do not provide refunds for:

• change of mind after a product has been opened or used;

• normal wear or misuse;

• incorrect addresses provided by the customer;

• refused or unclaimed deliveries;

• minor packaging differences that do not affect the product.

If your order arrives damaged, defective or incorrect, contact us with your order number and supporting photos.

Nothing in this policy limits any mandatory consumer rights that apply under local law.